Clearing Cookies & Cache - Firefox on Desktop
Troubleshooting on Mozilla Firefox by clearing cache and cookies whilst on a desktop device
Written By _flush_f0x_
Last updated 14 days ago
If pages are loading incorrectly, you’re stuck on an old version of the site, or you’re having trouble logging in or claiming a bonus, clearing Firefox’s cache and cookies usually fixes it. The steps below are identical on Windows and Mac, only the keyboard shortcuts differ.
Before you start
Clearing cookies signs you out of every website in Firefox, including your Flush.io account. Make sure you know your login details (and have access to your 2FA method) before you clear anything. Passwords saved in Firefox are not affected.
Clear cookies and cached files
1. Open Firefox, then click the menu button (≡) in the top-right corner of the toolbar.
2. Choose Settings from the menu.
Figure 1 — Menu (≡) › Settings
3. In the left sidebar, select Privacy & Security.
4. Scroll down to the Cookies and Site Data section and click Clear Data….
Figure 2 — Privacy & Security › Cookies and Site Data › Clear Data…
5. In the When: dropdown, choose Everything for a complete reset.
6. Tick Cookies and site data and Temporary cached files and pages. Leave Browsing history and Site settings unticked if you want to keep them.
7. Click Clear and confirm. You’re finished, reload the page you were having trouble with.
Figure 3 — When: Everything › tick cookies + cache › Clear
Keyboard shortcut
Ctrl + Shift + Delete (Windows) or ⌘ + Shift + Delete (Mac) opens the same clear-data dialog directly from any page, no need to go through Settings. You can also type about:preferences#privacy in the address bar to jump straight to the Privacy & Security panel.
After clearing
Close and reopen Firefox, then go back to the site. You’ll need to sign in again, cookies store your login session, so being logged out everywhere is expected. If the original problem persists after clearing, try a private window to rule out extensions, check for a Firefox update, or contact support with a description of what you’re seeing.
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