If pages are loading incorrectly, you’re stuck on an old version of the site, or you’re having trouble logging in or claiming a bonus, clearing Brave’s cache and cookies usually fixes it. The steps differ between iPhone/iPad and Android, so both are covered below.

Part 1 — Brave on iPhone & iPad

1. Open Brave and tap the menu button (⋯) in the bottom toolbar, then tap Settings.

2. Tap Shields & Privacy.

3. Under Clear Private Data, switch on Cache and Cookies and Site Data. Leave Browsing History and Saved Logins off if you want to keep them.

4. Tap Clear Data Now.

5. Tap Yes, Delete to confirm.

Figure 1 — Menu (⋯) › Settings › Shields & Privacy › Clear Data Now › Yes, Delete

Part 2 — Brave on Android

1. Open Brave and tap the menu button (⋮) in the toolbar, then tap Settings.

2. Tap Privacy and security, then tap Clear browsing data.

3. On the Advanced tab, set Time range to All time.

4. Tick Cookies and site data and Cached images and files. Leave the rest unticked if you want to keep your history and passwords.

5. Tap Clear data and confirm.

Figure 2 — Menu (⋮) › Settings › Privacy and security › Clear browsing data › Clear data

After clearing

Close and reopen Brave, then go back to the site. You’ll need to sign in again, cookies store your login session, so being logged out everywhere is expected. If the original problem persists after clearing, try a private window to rule out extensions, check whether Brave Shields is blocking something the site needs (tap the lion icon in the address bar and lower Shields for the site), or contact support with a description of what you’re seeing.